.

Status – Change Log – Azrie

Status Update

August 27, 2017

Scheduled System Maintenance


Maintenance - Please be advised of a scheduled maintenance to occur on Sunday, August 27, 2017 from 5 PM to 9 PM AEST.

This maintenance is necessary to update our payment services with the latest enhancements.

Notice - All transactions submitted while the Blackbaud Payment Service is unavailable will fail and will not be queued for processing.

We apologise for all the inconveniences caused.

August 13, 2017


Critical System Maintenance

Maintenance - Please be advised of a scheduled maintenance to occur on Sunday, August 13, 2017 from 12 PM to 2 PM AEST.

This critical maintenance is necessary to ensure the safety of our environment.

Notice - All transactions submitted while the Blackbaud Payment Service is unavailable will fail and will not be queued for processing.

We apologise for all the inconveniences caused.

August 9, 2017


Critical System Maintenance

Maintenance - Please be advised of a maintenance to occur on Wednesday, August 9, 2017 from 12 PM to 2 PM AEST.

This critical maintenance is necessary to ensure the safety of our environment.

Notice - All transactions submitted while the Blackbaud Payment Service is unavailable will fail and will not be queued for processing.

We apologise for all the inconveniences caused.

August 6, 2017


System Maintenance

Maintenance - Please be advised of a maintenance that is scheduled to occur on Sunday, August 6, 2017 from 5 PM to 9 PM AEST.

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.

Notice - All transactions submitted while the Blackbaud Payment Service is unavailable will fail and will not be queued for processing.

August 1, 2017


System Maintenance

Maintenance - Please be advised of a maintenance that is scheduled to occur on Tuesday, August 1, 2017 from 11 PM to 3 AM AEST.

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.

For Employees - To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance.

July 30, 2017


Critical System Maintenance

Maintenance - Please be advised of a critical maintenance on Sunday, July 30, 2017 from 12 PM to 2 PM AEST.

This maintenance is necessary to perform critical maintenance in our environments.

Notice - During this maintenance window, you may experience a few minutes of some latency or degraded service within your services. All transactions submitted while the Blackbaud Payment Service is unavailable will fail and will not be queued for processing. Any general purpose jobs (such as bulk email blasts) sent during this time will fail; however, transactional jobs (such as donation acknowledgements) will be queued and sent after the maintenance is complete

July 28, 2017


System Maintenance

Maintenance and Upgrade - Please be advised of a maintenance that is scheduled to occur on Friday, July 28, 2017 from 1 PM to 4 PM AEST.

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.

For Employees - During this maintenance window, you may experience several brief interruptions to your services; however, you should be able to immediately log back in.

July 26, 2017


System Maintenance and Upgrade

Maintenance and Upgrade - Please be advised of a maintenance that is scheduled to occur on Wednesday, July 26, 2017 from 1 PM to 3 PM AEST.

This maintenance is necessary to upgrade Online Express. Donation forms may be unavailable for a few brief moments while this update takes place.

July 23, 2017


System Maintenance and Upgrade

Maintenance and Upgrade - Please be advised of a maintenance that is scheduled to occur on Sunday, July 23, 2017 from 5 PM EDT to 9 PM AEST.

This maintenance is necessary to upgrade Email Services to the latest version. Any general purpose jobs (such as bulk email blasts) sent during this time will fail; however, transactional jobs (such as donation acknowledgements) will be queued and sent after the maintenance is complete.

July 20, 2017


System Maintenance and Update

Maintenance and Update - Please be advised of a maintenance that is scheduled to occur on Thursday, July 20, 2017 from 11 PM to 3 AM AEST.

This maintenance is necessary to update The Raiser's Edge to the latest version 7.96 Patch 5.

July 11, 2017


System Maintenance

Maintenance - Please be advised of a maintenance that is scheduled to occur on Tuesday, July 11, 2017 from 11 PM to 3 AM AEST.

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance.

June 8, 2017


System Maintenance

Maintenance - Please be advised of a maintenance that is scheduled to occur on Thursday, June 8, 2017 from 11 PM EDT to 3 AM EDT.

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.

For Staff: To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance.

June 6, 2017


System Maintenance

Maintenance - Please be advised of a maintenance that is scheduled to occur on Tuesday, June 6, 2017 from 11 PM AEST to 3 AM AEST.

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.

For Staff: To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance.

May 7, 2017


System Maintenance

Maintenance - Please be advised of a maintenance that is scheduled to occur from 5:00 PM - 9:00 PM.

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.

All transactions submitted while the Payment Service is unavailable will fail and will not be queued for processing.

May 2, 2017


System Maintenance

Maintenance - Please be advised of a maintenance that is scheduled to occur from 11:00 PM - 3:00 AM.

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.

For Staff: To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance.

April 6, 2017


System Maintenance

Maintenance - Please be advised of a maintenance that is scheduled to occur from 11:00 PM - 3:00 AM.

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.

For Staff: To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance.

April 4, 2017


System Maintenance

Maintenance - Please be advised of a maintenance that is scheduled to occur from 11:00 PM - 3:00 AM.

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.

For Staff: To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance.

April 2, 2017


System Maintenance

Maintenance - Please be advised of a maintenance that is scheduled to occur from 5:00 PM - 9:00 PM.

During this maintenance window, you may experience a brief interruption to your services, and donations submitted during the interruption will fail.

As part of our commitment to sector-leading security, Blackbaud is in the process of updating a number of cyphers we use to encrypt HTTPS traffic. This update is intended to help our customers stay ahead of the ever-evolving tactics used by cyber-criminals and hackers. It is possible that a very low number of customers and/or their constituents may experience a Blackbaud-hosted page not loading as a result of this update if they attempt to access it using a very out-of-date browser. This issue is not unique to Blackbaud; the small proportion of web users on out-of-date browsers will experience these difficulties in connecting to many modern sites.

We encourage our customers to update their browsers.

March 30, 2017


System Maintenance

Maintenance - Please be advised of a maintenance that is scheduled to occur from 11:00 PM - 3:00 AM.

This maintenance is necessary to perform updates in our environment. During this maintenance window, you may experience a brief interruption to your services.

March 24, 2017


System Maintenance

Maintenance - Please be advised of a maintenance that is scheduled to occur from 12:00 PM - 2:00 AM.

This maintenance is necessary to update The Raiser's Edge to the latest version 7.96 Patch 3. During this maintenance window, our services will be unavailable.

March 23, 2017


System Maintenance

Maintenance - Please be advised of a maintenance that is scheduled to occur from 11:00 PM - 3:00 AM.

This maintenance is necessary to perform updates in our environment. During this maintenance window, you may experience a brief interruption to your services.

March 21, 2017


System Maintenance

Maintenance - Please be advised of a maintenance that is scheduled to occur from 11:00 PM - 1:00 AM.

This maintenance is necessary to perform updates in our environment.

March 2, 2017


System Maintenance

Maintenance - Please be advised of a maintenance that is scheduled to occur from 11:00 PM - 3:00 AM.

This maintenance is necessary to perform updates in our environment.

February 28, 2017


System Maintenance

Maintenance - Please be advised of a maintenance that is scheduled to occur from 11:00 PM - 3:00 AM.

This maintenance is necessary to perform updates in our environment.

January 31, 2017


System Maintenance

Maintenance - Please be advised of a maintenance that is scheduled to occur from 11:00 PM - 3:00 AM.

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.

December 13, 2016


System Maintenance

Maintenance - Please be advised of a maintenance that is scheduled to occur from 11:00 PM - 3:00 AM.

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.

November 24, 2016


System Online and Improved

Update - Our server is now online and stable after it went down on 22nd November 2016.
Maintenance - Performance of the donation page have been improved and some minor bugs have been fixed.

We at Islamic Relief Australia would like to apologise for the inconveniences caused.

November 22, 2016


System Offline

Critical - Our server went down unexpectedly at 9:00am (Sydney time) today.
Maintenance - You may experience errors when trying to make a donation on our website.

We at Islamic Relief Australia would like to apologise for the inconveniences. Our server technicians are currently working on to restore the service ASAP.

Please tune in to this page for further updates.

November 20, 2016


System Maintenance

Update - Maintenance have been rescheduled from 13th to 20th November 2016.

Maintenance - Please be advised of a maintenance that is scheduled to occur from 7:00 PM - 11:00 PM.
This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. We expect a delay for transaction processing to last no more than 5 minutes during this time.

November 6, 2016


System Maintenance

Maintenance - Please be advised of a maintenance that is scheduled to occur from 7:00 PM - 11:00 PM.
This maintenance is necessary to update our payment services with the latest enhancements.

During this maintenance window, you will experience periods of time when payment services are unavailable. All transactions submitted while the service is unavailable will fail and will not be queued for processing.

We apologise for the inconveniences caused.

October 29, 2016


Critical System Update

Maintenance - Please be advised of a maintenance that is scheduled to occur from 8:00 AM - 9:00 AM.
This maintenance is necessary to perform critical maintenance in our datacenter.

October 27, 2016


System Update

Maintenance - Please be advised of a maintenance that is scheduled to occur from 11:00 PM - 3:00 AM.
This maintenance is necessary to perform updates in our datacenter.

October 18, 2016


System Update

Maintenance - Please be advised of a maintenance that is scheduled to occur from 11:00 PM - 3:00 AM.
This maintenance is necessary to update The Raiser's Edge to the latest version 7.96.

October 9, 2016


System Update

Maintenance - Please be advised of a maintenance that is scheduled to occur from 6:00 PM - 10:00 PM.
This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.

October 7, 2016


System Update

Maintenance - Please be advised of a maintenance that is scheduled to occur from 12:00 AM - 2:00 AM.
This maintenance is necessary to perform updates in our datacenter.

October 6, 2016


System Update

Maintenance - Please be advised of a maintenance that is scheduled to occur from 11:00 AM - 3:00 AM.
This maintenance is necessary to perform updates in our datacenter.

October 4, 2016


System Update

Maintenance - Please be advised of a maintenance that is scheduled to occur from 11:00 PM - 3:00 AM.
This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of data.

September 21, 2016


System Update

Bug Fixes
- Fixed an issue where some users were unable to create new lists from the Online Express Email List Management screen in Email Marketing.
- Fixed an issue where existing email addresses for constituents were not appearing when processing transactions on the Download Transactions screen, such as when they entered a new email address on an Online Express form and you need to process the constituent update.
Maintenance - September 22, 2016 critical maintenance have been postponed to a later date.

September 20, 2016


System Update

Maintenance - Please be advised of a maintenance that is scheduled to occur from 11:00 PM - 3:00 AM.
This maintenance is necessary to perform updates on the datacenter.

September 15, 2016


System Update

Maintenance - Please be advised of a maintenance that is scheduled to occur from 11:00 PM - 3:00 AM.
This maintenance is necessary to perform updates on the datacenter.

September 11, 2016


System Update

Maintenance - Please be advised of a maintenance that is scheduled to occur from 5:00 PM - 9:00 PM.
This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.
Development - Additional countries will be added to the donation form.

September 07, 2016


System Update

Development - Made performance enhancements to speed up donation, event, and membership form load times.
Bug Fix
- Fixed an issue where users were unable to include an email address as a link in an email.
- Fixed an issue where line breaks were not rendering properly in emails on some devices.

September 06, 2016


System Update

Maintenance - Please be advised of a maintenance that is scheduled to occur from 11:00 PM - 3:00 AM.
This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.

September 05, 2016


Helpdesk

Issue - There has been a delay with processing direct debit recurring donations scheduled on 01/09/2016. Payment will be rescheduled to be charged on 06/09/2016.
Information - All pages on islamic-relief.com.au are encrypted with SSL (Secure Sockets Layer) security. Please refresh the page or clear your web browser's cache if you do not see the green padlock next to the web address.

If you encounter any issues, don't hesitate to email info@islamic-relief.com.au.
At Islamic Relief Australia we shall try our best to ensure our services are active at all times for you.