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Complaints. Policy & Procedure

Islamic Relief Australia recognises the importance and value of listening and responding to concerns and complaints.

We are committed to achieving the highest standards

Islamic Relief Australia (IRAUS) recognises the importance and value of listening and responding to concerns and complaints. We are committed to achieving the highest standard we can in every area of our work and to a process of continuous improvement. This applies especially to our aid and development activities, seeking donations and accountability to stakeholders generally.

We are committed to working according to or above the standard required by the Code of Conduct of the Australian Council for International Development (ACFID). Receiving concerns and complaints is one of the most important ways of learning what we need to do to improve our work.

You can contact us through the following channels:
Website

Visit our contacts page and choose the "Complaints option."

Phone

Call us on: 1300 308 554

Mail

56 Auburn Road, Auburn, NSW 2144, Australia

International Complaints

If you are in country and have a complaint regarding an Islamic Relief Australia project, program or staff member or volunteer involved in an Islamic Relief Australia project or program, you are welcome to contact the following contact person:

Download Contact List

View our Full Complaints Policy